Refund policy

Last updated: February 6, 2026

This Privacy Policy describes how The Barkada Project (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from barkadaproject.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the “Last updated” date as required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as outlined below. The information we collect depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect to:

  • Communicate with you

  • Provide, improve, and optimize our Services

  • Comply with legal obligations

  • Enforce applicable terms

  • Protect the Barkada Project, our community, and our users

What Personal Information We Collect

Information We Collect Directly from You

Information you submit directly through our Services may include:

  • Contact details (name, email address, phone number, shipping and billing address)

  • Order information (products purchased, payment confirmation, delivery details)

  • Account information (username, password, and security information)

  • Customer support information (messages, emails, or enquiries you send us)

Some features of the Services may require certain information. Choosing not to provide it may limit access to some features.

Information We Collect Automatically

We may automatically collect information about how you interact with the Services (“Usage Data”) using cookies and similar technologies. This may include:

  • Device and browser information

  • IP address

  • Network connection

  • Pages viewed and actions taken on the Site

Information We Obtain from Third Parties

We may receive information about you from third parties, including:

  • Shopify, which powers our online store

  • Payment processors, who collect payment details to process transactions

  • Marketing and analytics providers, who help us understand how the Site is used

Any information obtained from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to:

  • Process payments and fulfill orders

  • Manage your account

  • Communicate about purchases, shipping, returns, or exchanges

  • Deliver customer support

Shopify may process your information according to its own Privacy Policy.

Marketing and Advertising

We may use your information to send marketing or promotional communications via email or other channels and to tailor advertising content. You can opt out of marketing communications at any time.

Security and Fraud Prevention

We use personal information to detect and prevent fraudulent or malicious activity. You are responsible for keeping your account credentials secure. If you believe your account has been compromised, please contact us immediately.

Communication and Service Improvement

We use personal information to respond to enquiries and improve the quality, functionality, and experience of our Services.

Cookies

We use cookies to operate and improve our Site, remember preferences, run analytics, and understand user behaviour.
For more information about Shopify cookies, visit: https://www.shopify.com/legal/cookies

You can manage cookie settings through your browser. Disabling cookies may impact certain Site features.

How We Disclose Personal Information

We may share your personal information with:

  • Service providers (payment processors, shipping partners, analytics providers)

  • Marketing partners (in accordance with their privacy policies)

  • Affiliates or partners supporting Barkada Project operations

  • Authorities where required by law or to protect legal rights

We do not use or disclose sensitive personal information without consent.

Categories of Information Shared

Personal Information Categories:

  • Identifiers (name, email, phone number)

  • Commercial information (orders and purchases)

  • Internet activity (usage data)

  • Approximate location data (IP-based)

Recipients:

  • Service providers

  • Business and marketing partners

  • Affiliates

Third-Party Websites and Links

Our Site may include links to third-party platforms. We are not responsible for the privacy practices or content of those sites. Please review their policies before providing personal information.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us to request deletion.

Security and Retention

No system is 100% secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.

We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce policies.

Your Rights

Depending on your location, you may have rights including:

  • Accessing your personal information

  • Requesting correction or deletion

  • Data portability

  • Restricting or objecting to processing

  • Withdrawing consent

  • Managing marketing preferences

You may exercise these rights by contacting us using the details below.

Complaints

If you have concerns about how your data is handled, please contact us. You may also lodge a complaint with your local data protection authority if applicable.

International Users

Your personal information may be processed outside your country of residence, including by service providers. Where required, we rely on appropriate safeguards for international data transfers.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Email: thebarkadaproject@gmail.com
Business: The Barkada Project
Location: Australia